Cummins QuickServe Online

Published Troubleshooting Standardization Reinventing Troubleshooting and Solutions   

During the week of March 4, Cummins is launching Published Troubleshooting Standardization which will reinvent the way troubleshooting content is utilized across applications like QuickServe Online (QSOL), Guidanz, Fault Code Analyzer (FCA) and Expert Diagnostic System (EDS).


What is changing?

The content supporting our Troubleshooting documents will be undergoing creation and format changes. These changes were critical to standardize the information currently available in multiple application. Instead of seeing different content in QSOL, EDS, Guidanz and FIS, you will see common content across all. Now, engineering will create content in a single application and use controlled text phrases versus free text fields. This drives uniformity in the content across platforms and significantly reduces translation costs and time.

The front cover of the Troubleshooting manual and the Fault Code Overview will remain unchanged. The Troubleshooting Summary, Troubleshooting Details and Symptom Trees associated with a Fault Code will be changing to the new format. Also, fault code and symptoms will now be combined into the same document for easier accessibility to the content.

See screenshots here for samples of the changes.


What is the impact?

With the changes to the format, some users will be impacted.

Application User Type



Guidanz Users


Dropdown lists instead of free text fields

EDS Website Users


Replacing EDS screens with Guidanz diagnostic screens

QuickServe Online Users


New format for troubleshooting information

CES14602 and FCA Users/Admins


Process and workflow improvements; Factory functions only

Note: For significantly impacted, the Service Event Solutions team will communicate and train users as required.


Roll-out Schedule

CDS will roll-out in phases based on Service Model Names (SMN). The first launch will be for the X15 CM2350 X116B series followed by other 2017 North American On-Highway engines. SMNs will roll-out per the tentative schedule below:

X12 CM2350 X119B

Week of March 4, 2019

X15 CM2350 X114B

X15 CM2450 X124B

B6.7 CM2350 B121B

Week of March 11, 2019

L9 CM2350 L116B

L9 CM2350 L123B

ISX12 CM2350 X102

Week of March 18, 2019

ISX15 CM2350 X101

ISB6.7 CM2350 B101

ISL9 CM2350 L101

Additional SMN releases will be announced after this first wave has been completed. All EDS supported SMNs (220 total) will be rolled-out by the end of 2019.

Printed engine fault code manuals with the new format will be rolled out over a 9-month period.

Emissions Related    This is an emissions related article!
Copyright © 2000-2015 Cummins Inc.  All Rights Reserved